PRIVACY POLICY


Contents
 
  1. Types of data being processed / Links to other websites
  2. Information about the processing of personal data
  3. Interaction with Social Media Networks
  4. Your rights
  5. Changes to the Privacy Policy
  6. Contacting us

This website is owned and operated by Opel Automobile GmbH. The registered office of Opel Automobile GmbH is situated in Germany at Bahnhofsplatz, 65423 Rüsselsheim.
This website is hosted in Europe by our IT-service provider Fair Computer Systems (FCS), Ostendstr. 132, 90482 Nürnberg, Germany. 
 
Please read this policy carefully before using this website because it explains how we will process personal data. Using this website indicates that you accept this policy.


1. Types of data being processed / Links to other websites

Opel cares about your privacy. We collect and process various types of personal data via this website.  This includes:
 
  • Information you provide to us when registering, requesting and using our services and our website, such as name, address, e-mail address, as well as image files uploaded by you as a user.
  • Information collected with cookies.
  • Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle.
For further details, see section 2.


This website can also contain links to other Opel or Groupe PSA websites or to websites of our Opel partners, authorized workshops, other affiliated companies or social media websites. When you click on such a link to any of such other Opel or third party websites, please be aware that these websites have their own data privacy policies. Please check their privacy policies when using these websites.
 
This website can also contain iFrames with content of other Opel or Groupe PSA websites or of websites of third parties. Opel is not responsible for third-party content presented in iFrames. The information presented therein is the sole responsibility of those website owners. Opel has no control or responsibility for the content of independent websites and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third party websites. Opel does not control the distribution of these cookies. Please check the Cookies Policy of Opel or the third party's privacy policy for more information.


Please be informed that Opel cannot accept any responsibility or liability for third party websites.

 
2. Information about the processing of personal data

Your personal data will be processed for registration and administration purposes related to your myOpel (Website and/or App services) account and –when applicable– to OpelConnect by us, Opel Automobile GmbH, Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany as controller as follows:

The data processing is based on Art. 6 (1) (b) General Data Protection Regulation (GDPR).
We as controllers process your personal data as follows:
 
Data  (mandatory data is marked with *) Purpose(s)
1: Customer Relationship Management (CRM) Data: Such as title*, first name*, last name*, address and postcode, email address*, phone number, password* Registration: Information you provide to us when registering, requesting and using our services and our website.  In addition to the  registration and administration purposes and if required, for processing your request(s), providing services, for customer service, analysis of sales data and to contact you in accordance with your contact preferences.  
2: Car data: Vehicle Identification Number (VIN), VIN for vehicles built before 1982 *, Registration plate, driver type (company/private & new/used)*, company name, model*, year, mileage Registration: Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle.
3: Contact Preferences: email (our main contact channel for offers and updates and news) SMS, Telephone, Post. Providing services and communication: Opel-related marketing, marketing opinion research purposes, customer services, offers, updates and news, analysis of sales data and contact you in accordance with your contact preferences if applicable and based on your consent We also ask you to participate in surveys, which we use for Opel-related marketing, market and opinion research purposes, if you agree.

4: Dealer data: Registration plate*, VIN*, preferred dealer (sales and/or service)*

 Registration and Activation to initiate the registration process and verify vehicle ownership.
5:  Log files on your computer: Internet Protocol (IP) address, browser type and language setting, operating system, internet service provider (ISP) and the date/time stamp (statistical data about browser usage and Internet patterns of our users) To optimise this website in terms of system-performance, usability and providing useful information about our products and services;
To manage the website efficiently, learn more about our users’ behaviours across the website analyse trends and gather demographic data about our users as a whole. May be used for our marketing and advertising services and communications (for example optimizing and improving the user experience, providing more attractive special offers and services)
6: Information collected via cookies Please see Cookies Policy for detailed information
7: If applicable, OpelConnect Data: title*, first name*, last name*, email address*,  password*, Acceptance of OpelConnect Terms and Conditions* Registration of OpelConnect website account and provision of connected services and alert notifications.
The data elements marked with a * listed above are mandatory and a contractual requirement. You are therefore obliged to provide the data when you register or request certain myOpel- or OpelConnect-related services. In case you don’t provide the data, we cannot fulfill your request.


All Data will be stored while account is active and kept for 10 years after inactivity.

Recipients
We disclose your personal data for the below listed purposes to the following recipients:
 
Data Purpose(s) Recipient(s)
1. CRM Data Account Management Opentext
Centurion House,
London Road,
Staines-Upon-Thames
TW18 4AX
United Kingdom
1. CRM Data,
2. Car Data,
7. OpelConnect Data
 		 Account registration via MyOpel   PSA Automobiles SA (Groupe PSA), 2-10 Boulevard de l’Europe 78300 Poissy, France

And respective IT service provider
IBM GBS France
17 Avenue de l'Europe
92275 Bois-Colombes
France
1. CRM Data
2. Car Data
3. Contact Preference Data 4. Dealer Data
7. OpelConnect Data		 Pre-registration, Preferred dealer specific service offers, Notifications, Services,  Customer communication, Garage management, Vehicle status, service predictions, diagnostic and maintenance alert notifications Your selected and/or preferred Opel Partner if required.

Respective service provider of your selected and/or preferred Opel Partner:

Fair Computer Systems
Ostendstr. 132
90482 Nürnberg
Germany
1. CRM Data
2. Car Data
3. Contact Preference Data 4. Dealer Data
5. Log files on your computer
6. Information collected via cookies
7. OpelConnect Data		 Registration and account management PSA Automobiles SA (PSA ), 2-10 Boulevard de l’Europe 78300 Poissy, France

We also disclose your personal data with the respective IT-Service provider Capgemini (Capgemini Technology Services, 5/7 rue Frédéric Clavel – 92287 Suresnes Cedex - France) who engages other (sub-) processors who are located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCR’s). In order to obtain a copy please follow this link: https://www.capgemini.com/resources/capgemini-binding-corporate-rules/
 
Unfortunately, the transmission of data over the Internet is not completely secure. Although we do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted via our website. Your data will be transmitted exclusively via a secure server.


3. Interaction with Social Media Networks

Customer care and assistance via Social Media
You may contact Opel also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymized) data.

Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.


4. Your Rights

As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.
 Please note that your above-mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.
Amendments:
If you have submitted personal information to us as part of your registration with myOpel, this corresponds with the information stored in your profile data. If you make changes to your profile, they are also amended in our database.

Block/unblock advertising, market research and opinion polls:
You may either allow or disallow us to process your personal data for marketing purposes. Please proceed as follows:
• If you would like to allow us to contact you for marketing purposes, please check the appropriate box for the desired method of contact on your profile page (optional).
• If you do not want to be contacted for marketing purposes, please uncheck the checkmark on your profile page.

Delete your data:
If you would like to delete or deactivate your account, please log in to myOpel with the e-mail address and password specified in your registration. You can then delete specific information from "myProfile" or you can deactivate your entire myOpel Web account. To do this, click the "Unsubscribe from myOpel Web" button in myProfile section and confirm this action. Deactivating your account will not change your communication preference choices. To opt out of being contacted, please update your communication preferences before selecting the “Unsubscribe from myOpel Web” option.
By removing your myOpel Web subscription, your myOpel App and – if applicable - your OpelConnect account will not be deleted. In order to remove or deactivate your myOpel App and/or OpelConnect account, please login directly and follow the instructions of the respective platform.
If you want to claim your above-mentioned rights or delete your account completely please send an email to privacyrights-opel@mpsa.com
To exercise your right to lodge a complaint (Art. 77 GDPR) please contact Office of the Commissioner for Personal Data Protection, 1, Iasonos street Nicosia, http://www.dataprotection.gov.cy  

Right to withdraw your consent
You have the right to withdraw your consent at any time. For this please change your settings or send an email to privacyrights-opel@mpsa.com. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.


5. Changes to the Privacy Policy

All future changes to our Privacy Policy will be posted on this website. You should therefore periodically review these for changes to our Privacy Policy.


6. Contacting us
 

Opel Automobile GmbH
Bahnhofsplatz
65423 Rüsselsheim am Main
GERMANY

E-Mail: kontakt@opel-infoservice.de

Hotline +49 (0)6142 911 9800.

Monday to Friday 8.00am - 8.00pm.

Saturday: 9.00am – 5.00pm.

Data Protection Officer 
Email: privacyrights-opel@mpsa.com
   
 
Version: May 2019

See our Legal Notice for the full company details.