Data (mandatory data is marked with *) | Purpose(s) |
1: Customer Relationship Management (CRM) Data: Such as title*, first name*, last name*, address and postcode, email address*, phone number, password* | Registration: Information you provide to us when registering, requesting and using our services and our website. In addition to the registration and administration purposes and if required, for processing your request(s), providing services, for customer service, analysis of sales data and to contact you in accordance with your contact preferences. |
2: Car data: Vehicle Identification Number (VIN), VIN for vehicles built before 1982 *, Registration plate, driver type (company/private & new/used)*, company name, model*, year, mileage | Registration: Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle. |
3: Contact Preferences: email (our main contact channel for offers and updates and news) SMS, Telephone, Post. | Providing services and communication: Opel-related marketing, marketing opinion research purposes, customer services, offers, updates and news, analysis of sales data and contact you in accordance with your contact preferences if applicable and based on your consent We also ask you to participate in surveys, which we use for Opel-related marketing, market and opinion research purposes, if you agree. |
4: Dealer data: Registration plate*, VIN*, preferred dealer (sales and/or service)* |
Registration and Activation to initiate the registration process and verify vehicle ownership. |
5: Log files on your computer: Internet Protocol (IP) address, browser type and language setting, operating system, internet service provider (ISP) and the date/time stamp (statistical data about browser usage and Internet patterns of our users) | To optimise this website in terms of system-performance, usability and providing useful information about our products and services; To manage the website efficiently, learn more about our users’ behaviours across the website analyse trends and gather demographic data about our users as a whole. May be used for our marketing and advertising services and communications (for example optimizing and improving the user experience, providing more attractive special offers and services) |
6: Information collected via cookies | Please see Cookies Policy for detailed information |
7: If applicable, OpelConnect Data: title*, first name*, last name*, email address*, password*, Acceptance of OpelConnect Terms and Conditions* | Registration of OpelConnect website account and provision of connected services and alert notifications. |
Data | Purpose(s) | Recipient(s) |
1. CRM Data | Account Management | Opentext Centurion House, London Road, Staines-Upon-Thames TW18 4AX United Kingdom |
1. CRM Data, 2. Car Data, 7. OpelConnect Data |
Account registration via MyOpel | PSA Automobiles SA (Groupe PSA), 2-10 Boulevard de l’Europe 78300 Poissy, France And respective IT service provider IBM GBS France 17 Avenue de l'Europe 92275 Bois-Colombes France |
1. CRM Data 2. Car Data 3. Contact Preference Data 4. Dealer Data 7. OpelConnect Data |
Pre-registration, Preferred dealer specific service offers, Notifications, Services, Customer communication, Garage management, Vehicle status, service predictions, diagnostic and maintenance alert notifications | Your selected and/or preferred Opel Partner if required. Respective service provider of your selected and/or preferred Opel Partner: Fair Computer Systems Ostendstr. 132 90482 Nürnberg Germany |
1. CRM Data 2. Car Data 3. Contact Preference Data 4. Dealer Data 5. Log files on your computer 6. Information collected via cookies 7. OpelConnect Data |
Registration and account management | PSA Automobiles SA (PSA ), 2-10 Boulevard de l’Europe 78300 Poissy, France We also disclose your personal data with the respective IT-Service provider Capgemini (Capgemini Technology Services, 5/7 rue Frédéric Clavel – 92287 Suresnes Cedex - France) who engages other (sub-) processors who are located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCR’s). In order to obtain a copy please follow this link: https://www.capgemini.com/resources/capgemini-binding-corporate-rules/ |
Opel Automobile GmbH
Bahnhofsplatz
65423 Rüsselsheim am Main
GERMANY
E-Mail: kontakt@opel-infoservice.de
Hotline +49 (0)6142 911 9800.
Monday to Friday 8.00am - 8.00pm.
Saturday: 9.00am – 5.00pm.
Data Protection Officer